Complaints Procedure

When people work together, there is the possibility that misunderstandings arise. You may not agree with certain procedures or you may be dissatisfied. This could be, for example, regarding the support you receive, how you are approached by your psychologist or an invoice you received. 

If you have any questions or complaints, please let us know. This creates the opportunity to find a solution together. In addition, as a client you have the right to submit a complaint. On this page you can read what you can do and where you can go.

A direct conversation with the psychologist is often the fastest way to a solution. You can also call or write a letter to the psychologist. Do you find this difficult or does the contact not have the desired result? Then you can also contact the Healthcare Complaints Portal (Klachtenportaal Zorg). The Healthcare Complaints Portal is an external organization that CalmMind is affiliated with to help resolve dissatisfaction and complaints about our care.

Once you have sent your complaint, the Healthcare Complaints Portal will assess whether it meets the criteria for processing it and will determine which procedure is appropriate. If information is missing or unclear, they will contact you to complete it and ensure that the complaints procedure is started properly.

Would you like advice on how to deal with a situation you are dissatisfied with? You can also contact the Healthcare Complaints Portal for advice without necessarily starting a complaints procedure.

Submit your complaint using the complaints form on the Healthcare Complaints Portal website. You can also send an e-mail to If you are uncertain which complaints procedure applies to you then the Healthcare Complaints Portal can also help you with that. The goal always remains to resolve dissatisfaction and complaints together.

Complaints procedure