Complaints Procedure

A complaint about your psychologist

When people work together, there is the possibility that misunderstandings arise. You may not agree with certain procedures or you may be dissatisfied. This could be, for example, regarding the support you receive, how you are approached by your psychologist or the invoice you received. 

If you have any questions or complaints, please let us know. This creates the opportunity to find a solution together. In addition, as a client you have the right to submit a complaint. On this page you can read what you can do and where you can go.

A direct conversation with the psychologist is often the fastest way to a solution. You can also call or write a letter to the psychologist. Do you find this difficult or does the contact not have the desired result? Then you can also contact the NIP (the Dutch Association for Psychologists) complaints officer.

Complaints procedure