General Terms & Conditions

Article 1

These general terms and conditions apply to all psychological assessments, therapy and supervision agreements, entered into both verbally and in writing, between the Child and Adolescent Psychologist working at CalmMind and the client.

Article 2

An agreement is established by written acceptance of the registration or therapy plan. The therapy plan reflects the content of the agreement.

Article 3

An agreement can also be established verbally, such as an appointment for an intake or therapy session.

Article 4

The care that CalmMind offers is non-contractual care. The responsibility for investigating which costs are covered by the client’s insurance company and which conditions the insurance company applies, lies fully with the client.

Article 5

The psychologist sends an invoice to the client no later than 30 days after the psychological assessment, therapy and/or supervision.

Article 6

The costs declared by the psychologist to the client for the psychological assessment, therapy and/or supervision must be paid by the client within 14 days of the date of the invoice.

Article 7

If the client has granted authorization to the psychologist for bank collection, this will not be used until seven days after the invoice date.

Article 8

If the client has not paid the amount due within 14 days after the invoice date, or if within 7 days after the payment under art. 7 no payment has been received, the client defaults on the payment.

Article 9

In case of non-payment within 14 days of the invoice date, the psychologist will first send the client a payment reminder, free of charge, in which he gives the client the opportunity to pay for another week without additional costs. In this letter, the psychologist explicitly warns the client that collection costs associated with recovering payment will be charged after two weeks, stating how high these costs are.

Article 10

If the client does not fulfil his/her obligations within 7 days of the date of the payment reminder, the psychologist is entitled to take collection measures or have them carried out by third parties without further notice.

Article 11

All judicial and extrajudicial costs related to the collection of the declared amounts are at the expense of the client. The extrajudicial costs are set at a maximum of 15% of the amount to be claimed, with a minimum of € 40.

Article 12

Repeated conflicts about payment can put a lot of strain on the relationship of trust between the client and the psychologist. This may ultimately lead to the psychologist being forced to suspend or terminate the professional relationship because she believes there is a “serious reason” for termination.

Article 13

Your practitioner at CalmMind is affiliated with the professional association of psychologists (NIP) and is included in the Stichting Kwaliteitsregister Jeugd (SKJ), established by the government. This means that your practitioner uses a professional code of ethics in which she undertakes to treat information confidentially.

Article 14

Providing information to third parties is only possible with explicit client permission. For example, it may be important for the client’s general practitioner to be aware that the treatment at CalmMind has started and how the treatment is progressing. In addition, it can be useful to involve the client’s school in the treatment. Your wishes regarding this will be discussed with the psychologist.

Article 15

The duration of a therapy session is 45 minutes.

Article 16

Appointments must be cancelled no later than 24 hours before the time of the psychological assessment, therapy and/or supervision session. In case of no cancellation or cancellation within 24 hours before the appointment, the psychologist is entitled to charge the reserved time to the client.

Article 17

If the practitioner cancels the appointment, the obligation to pay for the consultation will lapse.

Article 18

CalmMind has a complaints procedure, if there are complaints about the care offered within the practice, you can make this known to your psychologist. Complaints about services provided must be confirmed in writing by the client. Making a complaint does not release the client from payment obligations.

Article 19

This agreement can only be deviated from in writing.

Article 20

Dutch law applies to these terms and conditions and everything related thereto between CalmMind and the client.

Article 21

CalmMind does not have a crisis service. In the event of a crisis, you should contact your general practitioner (during office hours) or the general practitioner out-of-hours centres.